Bengaluru, India — Swiggy Instamart, the quick commerce arm of food delivery giant Swiggy, reportedly experienced a technical glitch that granted users unexpected cash discounts ranging from ₹4,000 to a staggering ₹5,00,000. The Swiggy Instamart glitch, which surfaced on Reddit, led to successful orders being placed using the free credits, sparking widespread discussion and speculation online.
Glitch Allows Users to Avail Free Cash
A viral Reddit post by a user named @Technical-Relation-9 shared screenshots of the Swiggy Instamart platform displaying a message: “Enjoy ₹5,00,000 free cash, applied on your order above ₹199.” The post was captioned, “Someone is definitely losing their job at Swiggy,” highlighting the scale of the apparent error.
Users in the Reddit thread questioned the legitimacy of the Swiggy Instamart glitch, with one asking, “How are you getting that money? Randomly?” Another speculated that the issue might have been caused by a mistake in the probability settings for promotional discounts, stating, “Looks like they released that offer in the app, but they messed up the probability. So instead of 50 or 100, some people got thousands. Swiggy realized and fixed it.”
Some customers who availed of the unexpected discounts later reported receiving calls from Swiggy representatives requesting the return of delivered items. However, it remains unclear whether Swiggy will take legal action or seek compensation from affected users.
Swiggy Shares Drop Amid Controversy
The Swiggy Instamart glitch coincided with a notable dip in Swiggy’s stock price. On Monday, Swiggy shares fell over 5%, extending its losing streak for the fifth consecutive session. The stock hit a low of ₹359.00 on the Bombay Stock Exchange (BSE), marking a 5.77% decline.
Swiggy’s stock has suffered a steep decline over the past month, falling more than 26% and over 33% year-to-date. The latest drop was partially attributed to the fallout from the Instamart glitch, which raised concerns about the platform’s technical stability and financial oversight.
Market analysts also pointed to the end of Swiggy’s IPO lock-in period as a contributing factor to the stock’s decline. As of February 10, approximately 6.52 crore shares became eligible for trading, representing about 3% of Swiggy’s total outstanding equity. While the expiration of the lock-in period does not necessarily mean immediate sell-offs, it has increased selling pressure on the stock.
Bengaluru Residents Report E-Commerce Delivery Scams
In a related development, some Bengaluru residents reported suspicious delivery scams linked to prominent e-commerce platforms. One incident involved a woman receiving a call from someone claiming to be a Swiggy delivery agent. The caller insisted that he had a package addressed to her under her boyfriend’s name. However, the woman had not received any prior delivery notification from her residential security system.
What heightened her suspicion was that neither she nor her boyfriend had placed any orders. When she asked the caller to leave the package at her door, nothing was found when she returned home. “Something doesn’t feel right,” she wrote in a Reddit post detailing the incident.
The case has raised concerns about potential fraudulent activities targeting users of food and grocery delivery platforms. Authorities have yet to comment on whether the scam is linked to a broader security breach.
Swiggy Yet to Address the Glitch
Swiggy has yet to release an official statement confirming the cause of the Instamart glitch or addressing whether affected users will face repercussions. HT.com has reached out to Swiggy for comments, and this article will be updated as new information becomes available.
For now, the incident has sparked debates about the reliability of e-commerce platforms and the security of digital transactions. As Swiggy works to recover from the technical lapse and stock market losses, customers remain on high alert for similar errors or potentially fraudulent activities in the online delivery space.
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