In a rapid response to a concerning breach, ICICI Bank has taken decisive action by blocking credit cards belonging to a staggering 17,000 new customers. The move comes after reports surfaced indicating a potential exposure of customer data, which subsequently fell into unauthorised hands.
According to a spokesperson from ICICI Bank, the issue stemmed from a digital mishap, where approximately 17,000 credit cards were erroneously linked to the wrong users within the bank’s digital channels. Addressing the situation promptly, the bank has initiated the process of issuing new cards to affected customers, expressing regret for any inconvenience caused.
Highlighting the scale of the incident, the spokesperson clarified that the affected credit cards represent only a minute fraction, approximately 0.1%, of the bank’s overall credit card portfolio. Moreover, despite the breach, there have been no reported instances of misuse of these cards. However, the bank has reassured customers that it will provide appropriate compensation for any financial losses incurred.
The gravity of the situation became evident as users started reporting anomalies within ICICI Bank’s iMobile Pay app. Social media platforms were inundated with complaints from customers who claimed to have stumbled upon sensitive information belonging to unknown individuals. Shockingly, details such as full credit card numbers and CVVs were allegedly visible to users, raising serious concerns about the security of the platform.
One user, posting on the Technofino forum, described how the security glitch allowed access to another person’s Amazon Pay credit card details via the iMobile app. Despite domestic transactions being blocked due to OTP verification, the user claimed to have successfully conducted international transactions using the compromised information.
As ICICI Bank swiftly responds to mitigate the fallout from this breach, customers are urged to remain vigilant and report any suspicious activity promptly. The incident serves as a stark reminder of the critical importance of robust cybersecurity measures in safeguarding sensitive financial information in an increasingly digital world.
