Zomato Launches Nugget: A Game-Changer in AI-Powered Customer Support
Zomato has unveiled Nugget, a revolutionary AI-powered platform designed to help businesses automate customer service and improve operational efficiency. With this launch, Zomato steps into the B2B market, offering an innovative solution for companies looking to scale up quickly and cost-effectively. This move shows Zomato’s commitment to expanding beyond food delivery and into AI-driven business solutions.
What is Nugget? Zomato’s New AI Solution for Businesses
Nugget is an AI-powered, no-code platform that allows businesses to automate customer service without needing technical expertise. It is built to handle up to 80% of customer queries autonomously, streamlining processes and reducing the need for large support teams. Zomato developed Nugget over the past three years, and it now supports Zomato’s own brands, such as Blinkit and Hyperpure, handling over 15 million interactions monthly.
Key Features of Nugget by Zomato
Here are the key features of Zomato’s Nugget platform:
- Accurate Image Classification – Quickly categorizes images to speed up issue resolution.
- Automated Quality Audits – Ensures consistent service by automating quality checks.
- Intelligent Conversations & Automation – Integrates data sources and standard procedures to provide accurate responses.
- Voice AI Agents – Businesses can now deploy low-cost voice AI agents to perform human-like tasks.
- AI-Powered Analytics – Unlocks insights from customer interactions to drive better business decisions.
How Nugget by Zomato Helps Businesses Scale Efficiently
Zomato aims to help businesses scale through Nugget’s AI-powered automation. The platform can reduce resolution time by 20% and increase agent compliance by 25%. By automating up to 80% of customer queries, businesses can save on support costs and focus resources on other growth areas. Zomato’s Nugget is designed to be a game-changer, enhancing customer service and enabling companies to focus on expansion.
Exclusive Offer from Zomato for Businesses: Free Nugget Trial
To encourage adoption, Zomato is offering businesses a free trial of Nugget. Companies already under contract with traditional customer support providers can use Nugget for free until the end of their term. This offer allows businesses to experience the benefits of AI-powered automation at no cost.
Zomato’s Strategic Shift with Nugget: From B2C to B2B Solutions
The launch of Nugget is part of Zomato’s shift from a consumer-facing service to a business-to-business (B2B) solution provider. As Zomato expands into the AI solutions market, Nugget serves as its flagship product, created by Zomato Labs, the company’s innovation incubator. Along with the name change to Eternal Ltd., Zomato is positioning itself as a major player in the AI and technology space.
Conclusion: Zomato’s Nugget – The Future of Customer Support
Zomato’s Nugget offers a cost-effective, scalable solution for businesses looking to automate customer support. With its AI-powered features, Nugget has the potential to revolutionize how companies handle customer interactions, improving efficiency and cutting costs. As Zomato expands into the B2B sector, Nugget marks a significant step in its growth as a leading AI-driven business solutions provider.
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